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Terms & Conditions

1. Information about us

We are a company registered in Singapore under business registration number 200819475N with its registered office (and main trading address) at 627A Aljunied Road, #08-04 BizTech Centre, Singapore 389842. If you have any queries, please contact us on [email protected] or on +65 31571570.


2. Contract terms

2.1 These terms and conditions, together with our standard terms and conditions of sale (which are incorporated into these terms and conditions as if they were set out in full, except to the extent that they are varied or excluded by, or are inconsistent with, these terms and conditions) (together these Terms) will govern your relationship with us.

2.2 These Terms will apply to any contract between us for the sale of products to you (Contract). PLEASE READ THESE TERMS CAREFULLY BEFORE PURCHASING ANY PRODUCTS FROM US. By ordering products from us, you signify your agreement to these Terms. IF YOU DO NOT AGREE TO COMPLY WITH THESE TERMS, PLEASE DO NOT PLACE AN ORDER WITH US.

2.3 We amend these Terms from time to time. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

2.4 By placing an order with us, you agree that these Terms will apply to any Contract, to the exclusion of all other terms, conditions, warranties or representations (including any terms or conditions which you purport to apply under any purchase order, confirmation of order, specification or any other document).

2.5 These Terms and our Privacy Policy and Terms of Website Use constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or Privacy Policy or our Terms of Website Use.


3. Prices and payment

3.1 All prices listed are before GST, Duties and Taxes (where applicable)  

3.2 The price of a product does not include delivery charges. Our delivery charges are as quoted on this site from time to time.

3.3 Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you.

3.4 Payment for the products and all applicable delivery charges must be made in advance..


4. Orders

4.1 Orders for products are, in all circumstances, subject to availability.

4.2 Your order will be placed when you press the "Place Order" button at the end of the checkout process and you are able to correct errors on your order up until this point.

4.3 You confirm that you have authority to bind any business on whose behalf you use our site to purchase products.

4.4 If an employee of yours has been given a password to enable your business to place orders with us via our site, it is your responsibility to ensure that: (i) the employee does not misuse this password in any way; and (ii) we are notified immediately the employee leaves your business to enable us to block access to your account for that password.


4.6 We will confirm our acceptance to you by sending you an e-mail that confirms our acceptance of the order and provides you with an estimated delivery date. The Contract between us will only be formed when we send you this confirmation. (Please note that this differs from any initial email you may receive from us which confirms receipt of your order).

4.7 If we are unable to supply you with a product (for example because that product is not in stock or no longer available or because of an error in the price on our site), we will inform you of this and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.

4.8 We have no right, title, or interest in any software that may be contained in or a part of the products and accordingly, we are not responsible for any faults, failures, errors, or issues relating to the operation of third party software, nor the availability of updates and upgrades.


5. Delivery

5.1 We will normally only ship to your registered shipping address. Please indicate while checking out, if you wish to ship to an alternative location.

5.2 We may deliver the goods in several consignments but will not charge any extra delivery for this.

5.3 All delivery dates are estimates only and cannot be guaranteed and we will not accept any liability for any direct or indirect loss or damage resulting from delivery outside of these estimated timescales.

5.4 The products will be your responsibility (and at your risk) from when it leaves our warehouse address; however, you will not own the products until we have received payment in full, including all applicable delivery charges, as detailed in our standard terms and conditions of sale.

5.5 If you order products from our site for delivery outside Singapore, your order may be subject to import duties and taxes which are applied when the delivery reaches the specified destination. Please note that we have no control over these charges and we cannot predict their amount and you will be responsible for payment of any such import duties and taxes.

5.6 You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


6. Warranty

6.1 Some of the products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the products.

6.2 For products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 30 days from delivery, the products shall be free from material defects. This warranty is extended to 90 days from delivery for all Cisco products. However, this warranty does not apply in the circumstances described in clause 6.3.

6.3 The warranty in clause 6.2 does not apply to any defect in the products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the products in accordance with the user instructions;

(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or

(e) any specification provided by you.

6.4 You should note that certain products have a different warranty period (e.g. products specified as ‘refurbished’). Please refer to our standard terms and conditions of sale for further details.


7. Returns and cancellation policy

7.1 You should notify us as soon as possible and in any event:

(a) if items are missing or the products are not as specified in the order confirmation, no later than 8 hours after delivery;

(b) if products are found to be damaged on delivery, no later than 8 hours after delivery;

(c) if products are not delivered, no later than 7 days from receipt of the invoice for the products.

7.2 In the event that products are found to be defective at any time within the first 30 days from delivery (or 90 days in the case of Cisco products) we will arrange for the products to be collected, at our cost. It is your responsibility to package and secure the products prior to collection to prevent damage during their return to us.

7.3 All returned items will be checked and tested by us within 7 working days of receipt. Where returned items are found to be faulty we will either (in our sole discretion) repair or replace the product, Where no replacement is available, we will issue a full refund. Carriage cost of this return will be your responsibility.

7.4 Where returned items are found to be in good working order without defect or it is evident that the defect has arisen because you have failed to follow our or the manufacturer’s instructions as to the storage, installation, commissioning, use or maintenance of the products, or if you have altered the products without our consent, then we reserve the right to refuse or limit any repair, replacement or refund and/or to return the products to you, and the carriage costs of this return, together with the original collection costs, will be your responsibility.

7.5 If products become faulty more than 30 days after delivery (or at any time in the initial 30 day period if you prefer) then you are advised to contact the manufacturer and use their warranty procedure (if any). If you wish to make a warranty claim, you should comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we are happy to refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer.

7.6 If an order has been accepted by us, you may not cancel the order in whole or part except with our agreement and you will be charged a re-stocking fee of atleast 30% of the product price (with a minimum payment of $10). You will not be permitted to cancel an order if the products have been used or, in the case of software, DVDs or CDs, if the packaging has been unwrapped or the security seal has been broken.

7.7 All products returned to us (whatever the circumstances) must be returned in their original condition and packaging (including, without limitation, all cables, manuals, accessories etc.), failing which we shall be under no obligation to accept the returned products. We recommend that you obtain proof of postage from the courier used.


8. Liability

8.1 Nothing in these Terms shall exclude or limit our liability for (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) for any other liability that cannot be excluded by law.

8.2 Subject to paragraph 7.8 above, our liability in respect of all claims arising in connection with or arising out of the provision of products to you and/or the Contract shall not exceed: (a) in respect of a claim for a single product supplied, the price of that single product; and (b) in respect of all other claims, the aggregate price of all products supplied to you under the Contract.

8.3 We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.


9. General

9.1 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

9.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

9.3 These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Singapore law. The Singapore courts will have exclusive jurisdiction over any claim arising from, or related to, these terms and conditions although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

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